I became frustrated with trying to give information to a website. For many minutes (notice the word, “many”) I tried and waited for some sort of response. I tried my best to avoid the “Chat” option. After many minutes (notice the word, “many”) I finally pushed it. I was allowed to “chat” with a robot. The robot, after many minutes, allowed me to “chat” with a real human who could, and did, solve my issue. At least I guess it was a human.
I hate “Chat” sessions. Do you hate “Chat” sessions? You are not “chatting” with a person, you are interfacing with software on a machine. This software is otherwise known as “Artificial Intelligence”, or AI. There is no “intelligence” about it, though it is very much artificial. What was intelligent was the person or team of persons who wrote the software. These had to guess what questions you might ask and upon what various tracks the answers might lead. Once the software is devised, coded and loaded onto a machine the human intelligence is completed. There is no humanity left. There is only the software and the machine that contains it. You type to a machine which receives the electrical signals form the internet and processes them through the software to formulate an “answer”, untouched by human hands.
We are getting accustomed to being used by machines. We often do not think about it, we even want it in some cases. We need to be jealous of our humanity, or we may be imprisoned in a software/mechanical/electrical world.
